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AU New Moon where nothing is as it seems and vampires aren’t the only creatures you have to worry about. With over 8 playable species and more being added all the time, you’re sure to find something that sparks. So take a look around, say hello – you’ve got nothing to lose and everything to gain.


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► Concerns & Complaints Procedure
Kayla
Posted: Feb 19 2012, 06:46 PM


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Concerns and complaints procedure.
Most of the time Rp-ing is simple, straight forward and everyone gets along fine, but things occasionally go wrong, and you may want to voice your concerns. So where do you start?

If you're not happy with something or treatment you've received, you have the right to complain, have your complaint investigated, and be given a full and prompt reply.

The administration of WIT seeks to
  • have your complaint dealt with efficiently,
  • know the outcome of any investigation into your complaint,
  • treat any and all complaints or concerns with confidentiality and care
To register a compliant or concern contact an admin or member of staff that you feel the most comfortable talking with.

In turn, you may be contacted by the staff to provide details and information on the complaint or concern in question.

The only people who will know you have made a complaint will be the other members of the WIT administration to resolve and handle the situation, and all complaints will be treated as confidential.

Please be assured that only those who are involved in resolving your concern will be told of the nature of your report and the details that you give.
Complaints and concerns can be registered via private message.


Policy written by Dante of DI:Online and RPG Directory
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